Privacy Policy

1. Introduction

Eigenn operates as an artificial intelligence infrastructure company. Our systems are designed to process structured data, generate decision outputs, and support operational intelligence at scale.

This Privacy Policy outlines how Eigenn collects, uses, and protects information in connection with our services. We are committed to handling all data responsibly and transparently, in accordance with applicable laws and regulations.

2. Data We Collect

Depending on how you interact with Eigenn's services, we may collect the following categories of information:

• Contact and account information — name, email address, organisation, and role, provided when you register or contact us.
• Usage data — information about how you interact with our platform, including API calls, endpoints accessed, and feature usage patterns.
• System interaction data — inputs transmitted to our systems for processing, including data submitted via API.
• Technical data — IP address, browser type, device identifiers, and similar diagnostic information.
• Communication data — correspondence sent to Eigenn, including support requests or feedback.

We do not collect sensitive personal information unless explicitly required for a specific service and only with your clear consent.

3. How We Use Data

Data collected by Eigenn is used strictly for the following purposes:

• Providing and maintaining our services — processing requests, returning outputs, and ensuring system availability.
• Service improvement — analysing aggregated usage patterns to improve accuracy, performance, and reliability.
• Security and monitoring — detecting anomalous behaviour, preventing abuse, and protecting system integrity.
• Communication — responding to inquiries, sending operational notifications, and providing account-related updates.
• Legal compliance — meeting obligations imposed by applicable laws, regulations, or government authorities.

We do not use data to train publicly available models without explicit consent.

4. Data Sharing

Eigenn does not sell, rent, or trade personal data to third parties. Data may be shared only in the following limited circumstances:

• Service providers — trusted third-party vendors who assist in operating our infrastructure (e.g. cloud hosting, monitoring services) under strict confidentiality agreements.
• Legal obligations — where required by law, court order, or government authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, data may transfer to the relevant party, subject to equivalent privacy protections.

Any third party receiving data from Eigenn is contractually required to handle it in accordance with this policy and applicable law.

5. Security

Eigenn implements technical and organisational measures designed to protect data against unauthorised access, disclosure, alteration, or destruction. These include:

• Encrypted data transmission (TLS) across all API endpoints.
• Controlled access management — access to data is restricted by role and principle of least privilege.
• Audit logging — all data access and system events are logged for review.
• Regular security assessment and infrastructure review.

No system is completely immune to risk. In the event of a breach affecting your data, we will notify you in accordance with applicable legal requirements.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that inaccurate or incomplete data be corrected.
• Deletion — request that your data be deleted, subject to legal retention requirements.
• Restriction — request that processing of your data be restricted in certain circumstances.
• Objection — object to specific uses of your data where processing is based on legitimate interest.
• Portability — receive your data in a structured, machine-readable format where applicable.

To exercise any of these rights, contact us at privacy@eigenn.ai. We will respond within the timeframe required by applicable law.

7. Data Retention

Eigenn retains data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Retention periods are determined by:

• The nature of the data and its operational relevance.
• Legal, regulatory, or contractual obligations.
• Legitimate business needs such as dispute resolution or fraud prevention.

When data is no longer required, it is securely deleted or anonymised.

8. Cookies

Eigenn may use cookies and similar technologies to support the operation of our platform and analyse usage. These may include:

• Essential cookies — required for authentication, session management, and core functionality.
• Analytics cookies — used to understand how our platform is used, in aggregate and anonymised form.

You may control cookie behaviour through your browser settings. Disabling essential cookies may affect service functionality.

9. Changes to This Policy

Eigenn may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When significant changes are made, we will notify users through appropriate channels, including email or an in-platform notice.

The date at the top of this document reflects when the policy was last revised. We encourage you to review this policy periodically.

10. Contact

For any questions, concerns, or requests related to this Privacy Policy or data handling practices, contact: